The main mission of Spy-Casino is to help and assist players who suffered from unscrupulous actions of online casinos. If you have reasonable claims to the casino, please fill out the form and wait for the complaint to be processed. Before publishing a complaint, please read the «Rules of Making a Complaint». We want to remind you of a few simple principles. Remember about them when you apply for a complaint to the casino.
- Don't complain if you just lost money in the casino!
- Be as honest as possible. Don't hide any facts.
- We accept complaints only on those casinos that are represented on our website.
- We don't accept complaints on land-based casinos.
- Don't forget about the evidence.
- We don't accept complaints if you've violated the rules of the casino.
- Make sure your claim to the casino is distinct. What do you want to achieve?
- The official language of the complaint is English only.
- Please don't duplicate complaints.
- Please be patient to possible delays when considering the claim.
We gather statistics of all complaints for each casino at Spy-Casino. First of all, we calculate the total number of complaints. We also take into account the number of complaints processed and calculate the number of complaints without a reasonable basis.What are unreasonable complaints?
These are those complaints that haven't received sufficient evidence of the online casino's fault. However, we consider such a complaint as well but it can't be counted as a real casino claim.How to send a complaint on the casino?
Go to the complaint posting page. Fill in the following fields:
- The subject of the complaint (briefly describe the essence of your claim to the casino).
- The text of the complaint (a description of your claim to the casino).
- Select the category of complaint (for example: a problem with the software and so on)
- Select a casino (select the casino only from the list).
Also, you can download screenshots and write the amount of the complaint.
Two additional fields are available only to the administrator of Spy-Casino - your login and email you specified at the casino.
Finally, we'd like to remind you that your claims must be justified. We always stand on the side of players but Spy-Casino will never defend frauds. Be honest.